Optus

• Co-leader of the team designing and delivering the initial Customer Service trainings in Sydney from July 1992 through to March 1993.
• Principal trainer and team leader for the same implementation in Melbourne from March 1993 to January 1994. For the remainder of 1994 retained on contract to continue provision of systems training as Optus gradually took training in-house.
• Developed and delivered specialist training for Optus Vision Billing Control Group (1995)
• Developed and delivered specialist training for Optus Local Call Resale Support Group and corresponding training for Optus Billing Control Group (1997).
• Developed specialist training for Optus Local Number Portability (1997).
• Development of training documentation for Multi Carrier Preselection (1998).
  Optus and other telecommunications carriers must meet a regulatory requirement to allow customers to be able to preselect their choice of Long Distance carrier from a large range of available carriers.
  This involved changes in approximately seven systems used by various business groups and customer service staff. Documentation involved identifying these changes and preparing appropriate training for the various groups. Training had to cover both system changes and an understanding of the Multi-Carrier Preselection environment and its associated regulatory obligations.
• 1999
  Production of internal educational/training video for new product bundling of Pay TV, telephony and internet services
  Training coordinator for corporate billing system, Atlanta.
  Development of training/briefing sessions relating to the installation of a new billing system, Arbor.
  
• 2000
  January
  Development and delivery of a 5-day program covering training and facilitation skills. This was part of a one-month Train the Trainer program for The Arbor Project.
  February – July
  Development and delivery of the principal component on training and facilitation skills in the Train the Trainer program for The Arbor Project.
  Coordination of training methodology and style for the four trainers delivering the Train the Trainer program.
  August – October
  Preparation and delivery of specialist training programs for business analysts and for product managers. The programs related the configurable nature of the Arbor data tables to the functionality of the system
  Co-facilitation of a strategically critical restructure of the Billing Services Group.
  
• 2001
  Facilitation of vision and mission workshop for the Products business unit, a key unit within Optus Business.
  Facilitation of day during which output was communicated to approximately 300 staff members.
  Design and delivery of Team Building workshop for a ?people managers? in Optus Business. Delivery of Myers-Briggs Type Indicator workshop.

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The Smiths Snackfood Company

During 1995 to 1997:

• Designed and delivered program to implement use of computers by Territory Representatives.
• Wrote on-line instruction manual for Lotus Notes.
• Revised and re-wrote training for Managing Performance System.
• Developed training, and trained in-house trainer, for system for developing and monitoring Sales Promotions.
• Designed and delivered training for utilising sales data to develop sales partnership with retail outlets.
• Designed and co-trained a Space Management training for Account Managers and State Sales Managers.
• Designed and coached trainers for training on Category Management.
• Designed training for in-house sales information systems for Account Managers and State Sales Managers.
• Update training for Territory Representatives.
• Facilitator for Managing Performance System training.

1998:

• Design and delivery of a one-day training on one-to-one instructional methods for Business Analysts who will be training Site Representatives in TSSC's new national process-related integrated business software.
• Development of and delivery (June)of a one-day training for Site Representatives. These personnel will be required to undergo a three-day train the trainer program in preparation for training staff on site. The confidence building training is a complementary adjunct to the train the trainer program.
• TSSC has developed its own document control system.
  Development of the one-day training delivered nationally to personnel who are designated "Authors" and "Reviewers" in the document control system.
  Delivery of the training to groups in Perth, Adelaide, Brisbane, Sydney and to Board Members and Senior Management.

1999:

• Development and co-delivery of program for Area Sales Managers on retrieving faulty product.

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Australian Taxation Office

2000 – 2001

• Worked with Marvin Oka (one of the world's leading Behavioural Modellers) to design and deliver a pilot training for Collaborative Table Processes used in GST Technical Advice. The process trained was elicited from experts by Marvin Oka as part of a Behavioural Modelling project.

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Ernst & Young

Quality Facilitator's Program for divisional co-ordinators of Quality Assurance, Risk Management and Continuous Improvement. Program delivered in Sydney, Melbourne, Brisbane and Perth.

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StarTrack Express

Design and delivery of Trainer Training for staff who will be training customers, on site, in Discount Freight Express' dispatch system StarTrack.

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Goodman Fielder

Development of training for in-house development relating to debtors, cash receipting, pricing and commissions.

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NRMA Insurance

2000–2001
Delivery of 15-day NLP Business Communications Certification Program.

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Solution 6

Solution 6 sells a time and expense management package called CABS2000. Following its success in sites such as KPMG Netherlands, the company received a rapidly growing demand for the product. Significantly, Solution 6 won Deloittes USA as one of its major new clients in 1998.

This has resulted in the need to develop a formal training path for Site Implementation consultants.

Work involves helping Solution 6's training manager coordinate a team of four trainers who are developing the training documentation.

Peter Thompson was selected originally for his experience in developing integrated training with complex systems (e.g. with Optus) which had to incorporate skill sets additional to those used with the system – for example, inclusion of consultancy skills.

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Singapore Institute of Management

1998, 1999, 2000
Development and delivery of three-day public training NLP in Business

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Australian College of Applied Psychology

Delivery of Module One of NLP PractitionerTraining (January, 1997 & January, 1998).
Continuing delivery of components of the NLP Practitioner Training (1996, 1997, 1998).
2002–Present
Delivery of complete NLP Practitioner program

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Commonwealth Connect

Customer Service training for Customer Service Officers and for Telemarketers (1995)

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Computer Power Education

Senior Consultant 1993–1996

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Management Technology Education

• Contracting via MTE to corporate clients (e.g. Smith's).
• Public seminars in areas relating to personal effectiveness and interpersonal communication: e.g. Professional Telephone Skills, Effective Business Communication, Negotiations.

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